Law Enforcement Guide – CALEA Compliance

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Agility Communications and Technology Services Company (“AGILITY”) is a nationwide telecommunications and VoIP provider primarily serving business customers in a retail and/or wholesale services capacity.  

Many of our customers use our VoIP services in a retail manner, in which case we are their service provider; and we also provide wholesale services which these types of customers have offerings of their own together with a VoIP telephone number from AGILITY to their end users.  

In these wholesale cases, Agility does not have a relationship to the end user or any information about the end user and how the number is being used by the end user. In fact, Agility may not provide any of the features of the end-user’s services even though they may include an Agility telephone number.

ROUTINE AND HISTORICAL RECORDS REQUESTS:

LAW ENFORCEMENT AGENCIES AND OTHER AUTHORIZED ENTITIES ARE STRONGLY ENCOURAGED TO SEND AN EMAIL TO CALEA@AGCOMTECH.COM WITH YOUR FULL LEA NAME AND CONTACT INFORMATION AND THE TARGET NUMBER PRIOR TO LEGAL SERVICE. 

LEGAL SERVICE FOR LAW ENFORCEMENT, PLEASE SEND TO:

CT CORPORATION SYSTEM
208 S LaSalle Street
Suite 814
Chicago, Illinois 60604

 

ALL OTHER REQUESTS:

For all civil matters, please serve us via our Registered Agent:

CT CORPORATION SYSTEM
208 S LaSalle Street
Suite 814
Chicago, Illinois 60604

In each instance, Agility will assess the request, including, without limitation, any subpoena subsequently delivered.

EXIGENT REQUESTS:

YOU MUST BE A MEMBER OF LAW ENFORCEMENT OR OTHER AUTHORIZED ENTITY WITH A DECLARED VERIFIED EXIGENT SITUATION (exigency as established by your own agency’s guidelines).

Send an email to: calea@agcomtech.com with the target number and your LEA name and contact information and indicate in your email you have an exigent situation.  (All exigent requests must be made in writing via email; we will not provide customer of record information based only on a verbal request.)

We will respond via reply email with customer of record information promptly after assessing the request.

CALEA ORDERS:

Send an email to: calea@agcomtech.com and attach a copy of your Pen Register / Trap & Trace and/or Full Intercept Order.  In each instance, Agility will assess the request, including, without limitation, any materials delivered.

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Privacy Policy

SAFE HARBOR PRIVACY POLICY This Safe Harbor Privacy Policy (the “Policy”) sets forth the privacy principles AGILITY follows with respect to transfers