Law Enforcement Guide – CALEA Compliance

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Agility Communications and Technology Services Company (“AGILITY”) is a nationwide telecommunications and VoIP provider primarily serving business customers.  Many of our customers use our VoIP services in a wholesale manner, offering services of their own together with a VoIP telephone number from AGILITY to their end users.  

In these wholesale cases, Agility does not have a relationship to the end user or any information about the end user and how the number is being used by the end user. In fact, Agility may not provide any of the features of the end-user’s services even though they may include an Agility telephone number.

ROUTINE AND HISTORICAL RECORDS REQUESTS:

LAW ENFORCEMENT AGENCIES AND OTHER AUTHORIZED ENTITIES ARE STRONGLY ENCOURAGED TO SEND AN EMAIL TO CALEA@AGCOMTECH.COM WITH YOUR FULL LEA NAME AND CONTACT INFORMATION AND THE TARGET NUMBER PRIOR TO LEGAL SERVICE.

Agility Communications and
Technology Services Company
Attn: Custodian of Records
4343 Conestoga Dr
Springfield, Illinois 62711
Facsimile: (217) 391-9286
Email: calea@agcomtech.com

ALL REQUESTS:

For all civil matters, please serve us via our Registered Agent on file with your Secretary of State.

In each instance, Agility will assess the request, including, without limitation, any subpoena subsequently delivered.

EXIGENT REQUESTS:

YOU MUST BE A MEMBER OF LAW ENFORCEMENT OR OTHER AUTHORIZED ENTITY WITH A DECLARED VERIFIED EXIGENT SITUATION (exigency as established by your own agency’s guidelines).

Send an email to: calea@agcomtech.com with the target number and your LEA name and contact information and indicate in your email you have an exigent situation.  (All exigent requests must be made in writing via email; we will not provide customer of record information based only on a verbal request.)

We will respond via reply email with customer of record information promptly after assessing the request.

CALEA ORDERS:

Send an email to: calea@agcomtech.com and attach a copy of your Pen Register / Trap & Trace and/or Full Intercept Order.  In each instance, Agility will assess the request, including, without limitation, any materials delivered.

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SAFE HARBOR PRIVACY POLICY This Safe Harbor Privacy Policy (the “Policy”) sets forth the privacy principles AGILITY follows with respect to transfers